Frequently Asked Questions

Here you can find the answers to the most frequently asked questions. For any doubts please get in touch with us. We will be happy to make you confident to book your holiday villa with us.

Choosing your villa

Who can give me information about the villas I’m interested in?

Just get in touch with us and we will help you to choose the most suitable villa for your holidays in Puglia. We are from Puglia and love our region. Making sure you book the most suitable villa for your needs and preferences is our top priority. Therefore please feel free to contact us.

However we encourage you to have a look to our villa collection where professional pictures and videos are available to give a clear idea about what you can expect.

What is the maximum capacity of your villas?

For each villa the maximum capacity is clearly stated on the villa gallery and in the villa description page. It is the maximum number of persons that can stay in the home, considering both beds and sleeper sofas. The stated number includes children and infants.

Where can I check prices and availability?

Prices and availability for each individual villa are shown in the villa page. Simply open the calendar to check availability. In order to get the price select arrival date and departure date.

Once I decide the villa how do I complete my booking?

Here you can read how to book.

Can we arrive and depart at any day during the week?

We are very flexible in terms of check-in and check-out days.

Are your villas safe for children?

All our vacation villas as are perfect for families with children. They have been tested by numerous families with children. However, swimming pools by their nature carry their own inherent risks. Therefore you must ensure that you and all members of your party take great care when using or being near your swimming pool. When using the pool, children must be supervised at all times by a responsible adult.

Are your villas suitable for guests with limited mobility or disabilities?

We take accessibility very seriously, and believe that limited mobility or disability should not be a restriction when on holiday. However, every vacation villa in our portfolio is different and some are better suited for guests with mobility impairments than others. We encourage you to contact us for a deep evaluation of your need and the most suitable solution for your stay.

What’s included and excluded

Is electricity included?

Electricity is always included in the rental price. We do ask Guests to use electrical appliances and lighting in a responsible and ecological manner. Only villas with an electrically heated pool might be subject from time to time to an extra price for the pool heating based on electricity; if so, this will clearly be mentioned.

Is gas included?

Gas is always included in the rental price. We do ask Guests to use electrical appliances and lighting in a responsible and ecological manner.

Is water included?

Yes, water is included in the rental price. We do ask Guests to use the water in a responsible and ecological manner.

Is heating included?

Unless stated differently heating is included in the rental price. Occasionally and for special offers we might exclude the heating, in that case it will clearly be stated.

Are final cleanings included?

Final cleaning is always included. For stay longer than 9 nights intermediate cleanings are also included.

May I request additional cleaning?

Yes, you can request extra-cleaning with a small extra fee of 20€ per hour for home cleaning and of 40€ for pool cleaning. Extra-charge must be paid locally.

Are linen and towels provided?

Yes. On arrival you will find all the beds made up, bath towels and pool towels for all your party. They are replaced weekly only for stay longer than 9 nights.

How often are linen and towels changed?

Linen and towels are not replaced during your stay unless intermediate cleanings are included. You may request at any time extra change with a small fee to be paid locally.

Is there a washing machine?

Yes, all our villas are equipped with washing machine.

Is there an iron and ironing board?

The vast majority of our villas have iron and iron board available at the villa. However in case you need iron and ironing board please let us know and we will arrange them for free.

Is there an Internet access?

All our villas have free Wi-fi internet access for Guests. Because most villas are located in isolated area, the internet speed can be lower than what we expect in cities and towns.

How often will my villa be cleaned during my stay?

For all our villas the final cleaning are always included. For stay longer than 9 nights intermediate cleanings are also included. Please check the list of amenities and features of each villa to see your specific case. In any case you can request extra-cleaning with a small extra fee of 20€ per hour for house cleaning. Extra-charge must be paid locally.

Check-in & check-out

How will I find my holiday villa?

Before you leave we will provide you the detailed directions of how to get to your vacation villa. This will include the GPS coordinates you can set on your smartphone or GPS system to reach the entrance without any trouble.

Who will I meet at the arrival?

At your arrival you will always be welcomed by your local concierge who is part of our staff. He/she is the same person who will get in contact with you latest 2 day before your arrival. He/she will give you a quick introduction to the house and assist you for any need or problems you might have during your stay.

When can I check in?

Check-in is possible from 15.00 on the first day of your stay. We kindly ask you to provide your flight details so that we can make sure someone will be at the villa to welcome you at an agreed time. Should you be delayed on the day of arrival, please inform your local concierge who will be in contact with you since a few days.

What happens if my flight is delayed?

Just inform your Local concierge. He/she will help you with the car rentals companies or with transfers as requested.

When do I have to check out by?

Standard check-out time is by 10.00am. It is not generally possible to check-out after this time as the house needs to be cleaned and prepared thoroughly for the arrival of other guests. If there are no other guests arriving that day it may be possible to extend check-out time by a couple of hours but this needs to be checked and confirmed by us case by case.

I’m arriving late or I will be tired at the arrival. What can I eat?

In all our villas you will find a “Welcome Pack” with a selection of local products for the first breakfast but it not enough for a meal. However we can provide you the pre-stoking service with products indicated by you one week before arrival. This is an optional service we provide with a small extra-cost.

How many sets of keys will I get?

This depends on the size of the house and the number of people in your group. Generally you will get one set of keys for every 5 people.

Help on your reservations

What happens if my host cancels my reservation?

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What is the Resolution Center?

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What should I do if I forgot something at a place I stayed?

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Should I book if I have not heard back from the host?

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How do I share trip details with others?

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